When businesses colocate their servers in a professional datacentre, one of the biggest concerns is visibility. How do you keep an eye on your racks when you’re not on site? That’s where Remote Eye Services — part of Nuday’s Managed Colocation Services — come in. This proactive support option ensures your infrastructure is visually checked on a regular basis, reducing risks of hardware failure and unplanned downtime.
What Is Remote Eye Service in a Datacentre?
Remote Eye Service is a managed support feature where trained datacentre staff perform visual inspections of your colocated hardware on your behalf. Instead of sending your own team to check LEDs, cables, or physical conditions, Nuday’s technicians provide four visual checks per month for just $75, giving you reliable oversight at a fraction of the cost of dispatching an employee.
It’s like having an extra set of trusted eyes in the datacentre — always watching, always ready to flag potential issues before they become problems.
Why Do Companies Choose Remote Eye Services?
Many organizations select Remote Eye Services because they offer:
- Proactive risk reduction: Regular inspections catch warning signs early, such as loose connections, error lights, or overheating indicators.
- Lower operational costs: Avoiding unnecessary site visits saves both time and money.
- Extended equipment lifespan: Spotting and addressing physical issues early helps keep hardware running longer.
- Peace of mind: With Nuday’s trained technicians checking your racks, you know your environment is under constant oversight.
How Does Remote Eye Differ From Remote Hands?
While Remote Hands services cover tasks like rebooting equipment, swapping drives, or adjusting network settings, Remote Eye focuses specifically on visual monitoring and reporting. Think of it this way:
- Remote Eye = inspection and prevention
- Remote Hands = action and intervention
For many clients, combining both services is the most cost-effective way to manage infrastructure without leaving the office.
When Should You Consider Remote Eye Services?
Remote Eye Services are especially valuable if you:
- Operate mission-critical systems that can’t afford downtime.
- Manage infrastructure remotely, with limited ability to visit the datacentre in person.
- Want a low-cost safety net to complement existing managed colocation support.
- Need ongoing assurance that your racks are checked consistently, not just during incidents.
How Do Remote Eye Services Fit Into Managed Colocation?
At Nuday, Managed Colocation Services are built to give clients both flexibility and security. Remote Eye is part of that framework — alongside Remote Hands, shipping/receiving support, and premium service packages. Together, these offerings provide a 360° approach to managing colocated IT, so you can focus on business goals instead of server logistics.
FAQs About Remote Eye and Managed Colocation
1. What does a “visual check” include?
Technicians confirm status lights, cabling integrity, physical rack conditions, and other visible indicators of health or failure.
2. How often are inspections performed?
Nuday provides four scheduled inspections per month as part of the Remote Eye package.
3. Can Remote Eye prevent downtime completely?
While no service can eliminate all risks, proactive visual monitoring significantly reduces the likelihood of unexpected failures.
4. How is Remote Eye different from monitoring software?
Monitoring tools track performance data; Remote Eye provides human-verified physical oversight, catching issues software may miss.
5. Is Remote Eye available 24/7 like Remote Hands?
Remote Eye follows a monthly schedule, but it complements Nuday’s 24/7 Remote Hands and Premium packages for round-the-clock coverage.
6. Who benefits most from Remote Eye Services?
Businesses that colocate mission-critical equipment, manage infrastructure remotely, or want low-cost proactive oversight gain the most value from Remote Eye.
7. Can Remote Eye Services be bundled with other managed colocation packages?
Yes. Many clients pair Remote Eye with Remote Hands or Premium support for a complete managed colocation solution that covers both monitoring and intervention.
